Frequently Asked Questions
What is the delivery time for my order?
If you've ordered something from Burdeaux Life, the delivery time is a bit different than you might be used to. Since our products are shipped directly from our suppliers, we can save enormously on storage and transport costs. This allows us to price our products so competitively. The average delivery time is 5 to 12 business days (Mon-Fri, excluding public holidays)
What should I do if I haven't received my order yet?
Due to the huge interest in our products, your item may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still haven't received anything, send an email to support@burdeauxlife.com. We'll then find out what's happening with your package.
I want to exchange/return my order, how do I do that?
To make a return, simply contact our customer service at support@burdeauxlife.com. Please state your name, order number (e.g. #0000) as received in your confirmation email, and the reason for the return. We'll then provide you with the return address and confirm the return. Once that's done, you can send the product to us via the courier of your choice.
What are the costs for returns?
Unfortunately, returns are made at your own expense. The costs will therefore depend on the courier. Check the relevant courier's website for more information on pricing.
What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you receive the item. However, there are conditions for returns. You can only return the item if:
- The return period has not yet expired;
- The product is in its original packaging with all labels attached;
- The product has not yet been used.
What payment methods can I use?
We accept payments via Credit Card and Klarna. If you're not sure whether your payment method was accepted, follow the steps on the payment page to explore all possible options. All transactions go through secure and reliable payment systems and are therefore 100% safe.
What happens if I haven't received an email confirmation for my order?
That shouldn't happen — send an email with your full name and email to support@burdeauxlife.com. We'll help you quickly.
Can I cancel my order?
Do you want to cancel your order for any reason? Send an email to support@burdeauxlife.com as soon as possible. Please state your name, order number (e.g. #0000) as received in your confirmation email, and the reason you want to cancel the order.